1. The following table explains
our return and exchange policy by category of each product:
for the return
The product has not been used
it is in its original condition with its original cover
and includes all cards.
You receive the wrong product,
You receive a product that is not
as described on the Site, or
You receive a damaged product.
2. Non-returnable products: You are not
entitled to return or exchange any of the following products:
1. Classified as hazardous
materials or in which flammable flammable gases or liquids are used.
2. Which has been previously used
or caused by you to harm it or has become different from what you received it.
3. Any consumable material that
was used or installed in something else.
4. Any products that are free of
or tampered with their serial number.
5. Any products from
among the specified items including food, beverages, household products,
digital books, swimwear, socks, underwear, contact lenses, products related to
public health and personal care, some baby products (such as diapers, sanitary
napkins, and baby feeding products), music, video, and video games.
3. How to contact us (return):
You can contact us via e-mail, or through our social media sites.
4. How to return the amounts:
1. For products that have been
delivered, we will refund the entire value of the product subject to return,
including the fees for returning the product to us (excluding the fees that
were paid to ship the product to you) and this applies to the following cases:
1. Products that are defective or
that are not described on the site.
2. If the reason for the return
is due to an error on our part, such as a mistake in pricing or description.
For all other cases, we will
refund the value of the product subject to return (excluding the fees that were
paid to ship the product to you), provided that you bear the cost of the fees
for returning the product to us in addition to the credit card payment fees
imposed by the bank or the electronic payment gateway.
5. Procedures for refunding: The
refund will be the same as the way you paid it, as follows:
1. If you paid the value in cash
on delivery, we will return the value to your e-wallet, or
2. If you have paid the amount on
a credit / debit card, you can choose between returning the amount to the
credit / debit card, or placing it in your e-wallet.
6. When will the amount be
refunded: The amount will be returned to you at the same time we received and
examined the product in our customer goods preparation center, and your final
payment will be received as follows:
1. If the amount will be returned
to your credit / debit card: This will be done within thirty (30) days from the
day we receive the returned product at our Customer Goods Preparation Center.
2. If the amount will be returned
to your electronic wallet, we will refund the amount immediately after we
receive the product at our customer goods preparation center, and the product
is examined by us, or
3. If you cancel the purchase
order before the shipment date, the amount will be returned to you